Privacy Policy

Chi Grocery Store ("we", "us", or "our") respects your privacy and is committed to protecting the personal information of our customers, whether you visit our physical location in Houston, Texas, or use our website.

This Privacy Policy describes how we collect, use, and protect your personal information.

1. Information We Collect​

We may collect the following types of information:

  • Personal Identification: Name, email address, phone number, billing/shipping address.

  • Payment Information: Processed securely via third-party payment providers (we do not store card information).

  • Online Activity: IP address, browser data, cookies, and browsing behavior when using our website.

  • Order and Purchase History: For order fulfillment and customer service.

  • Communication Data: Messages, inquiries, or feedback submitted via forms, email, or in-store.

2. How We Use Your Information

  • Process and fulfill orders.
  • Communicate about purchases, deliveries, and customer support.
  • Send promotional emails or newsletters (with opt-out option).
  • Improve website performance, user experience, and product offerings.
  • Comply with legal, tax, and regulatory obligations.

3. Sharing of Information

  • Service Providers: Payment processors, shipping carriers, marketing platforms, IT support.
  • Legal Requirements: When required by law, regulation, or court order.
  • Business Transfers: In case of merger, acquisition, or sale of assets.
  • We do not sell your personal information to third parties.

4. International Data Transfers

Since Chi Grocery Store sells products internationally, your information may be transferred and stored outside your country of residence, including the United States. We take steps to ensure data protection in compliance with applicable laws.

5. Data Retention

We retain personal data only as long as necessary to fulfill the purposes described in this Policy, unless a longer retention period is required by law.

6. Your Rights

  • Access, correct, or delete your personal data.
  • Opt out of marketing communications.
  • Request a copy of your data in a portable format.
  • Restrict or object to certain data processing.

Requests can be made by contacting us at info@chigrocery.com or (346) 541-8843.

7. Cookies and Tracking

We use cookies and similar technologies to improve site functionality, analyze traffic, and personalize content. You may disable cookies through your browser settings, but some site features may not function properly.

8. Security

We use industry-standard measures to protect personal data, including encryption, secure servers, and limited access. However, no method of transmission or storage is completely secure.

9. Children’s Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children.

10. Changes to this Policy

We may update this Privacy Policy from time to time. Changes will be posted with a revised “Effective Date.”

11. Contact Information

Chi Grocery Store
14800 Westheimer Rd Suite L, Houston, TX 77082
Phone: (346) 541-8843
Email: info@chigrocery.com

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